Privacy Policy

This Policy explains what data is processed when you use the Fen application (the "App") and the FEN VPN subscription service (the "Service"), why it is processed, and how you can control it. The App and the Service are provided "as is".

Fen is a VPN client. The subscription service (Telegram bot and payments) is a separate product: its data is not part of how the App itself works. By using the App or the Service you agree to this Policy. If you do not agree, please do not use them.

VPN data

• We do NOT collect or store your browsing history, DNS queries or traffic contents.
• We do NOT modify the data transmitted through the VPN.
• We do NOT sell or share information about your activity with third parties.

Fen is a VPN client: it connects to the servers listed in the subscription or configuration you add. You can use the App with a FEN VPN subscription or with your own compatible servers.

Data processed by the App

The App does not send its own crash reports to external servers and does not register push tokens.

Diagnostic logs are stored locally on your device only. They do not leave the device unless you copy and send them yourself (for example, to support).

Settings and configurations (subscriptions, servers, routing rules) are also stored locally on your device.

Importing and updating a subscription. When you add or refresh a subscription, the request goes to the subscription provider. The provider receives the device identifier (HWID), device model, OS and App versions, and can see the IP address from which the request was made. The provider uses this to return the server list and to enforce the device limit of your plan. If you use your own subscription server, that server receives this data — not FEN VPN.

FEN VPN Service data (separate from the App)

Data of the Telegram bot and the payment service belongs only to the subscription Service, not to the Fen App itself. Subscriptions are purchased via the Telegram bot @fenvpnrobot. To provide the subscription, the Service stores:

• your Telegram ID, username and name as provided to the bot by Telegram;
• subscription details: plan, expiry date, device limit;
• the list of connected devices (HWID, model, OS version) so you can manage them;
• the total amount of traffic used, without any information about destinations or contents;
• order records: order number, amount, date and payment status.

Payments are processed by payment providers. We do not receive or store your card details.

Purposes

• providing access to servers and renewing subscriptions;
• enforcing the device limit of your plan;
• processing payments and refunds;
• answering support requests.

Sharing with third parties

We do not sell personal data. The App does not send data to third-party analytics or crash-reporting services. Subscription Service data may only be shared with:

• payment providers, to the extent needed to process a payment;
• competent authorities, only where explicitly required by applicable law and only the data we actually hold.

Advertising and tracking

The App shows no ads and contains no advertising SDKs or trackers that follow you across other apps or websites.

Retention and deletion

Service data is kept while you have a subscription and for a reasonable period after it ends so that you can renew it. App data stays on your device and is removed when you uninstall the App.

How to delete your data. Message our support at @fen_support and ask to delete your account. We will delete data linked to your Telegram account within 30 days. Payment records may be kept longer where required by law.

Children's privacy

The App and the Service are not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with data, contact us and we will delete it.

Security

We use reasonable technical and organisational measures to protect data, including encrypted connections, restricted access and storing only what is necessary. No method of transmission over the internet is completely secure.

Third-party links

The App and this website may link to third-party services such as Telegram or payment pages. We do not control them and recommend reviewing their privacy policies.

Changes to this Policy

We may update this Policy. The current version is always available on this page, with the date of the last change shown at the top. Changes take effect upon publication.

Contact

For privacy questions, contact support: t.me/fen_support.